BoatRun — Support
Last updated: 26 August 2026
BoatRun is a set of rowing performance tools: Metrics (the app you record with, including all coach and squad features), Analyser (web-based post-session analysis) and Viewer (live squad spectator view). If something isn't working, or you have a question, this page will help.
Getting started
- Full setup and usage instructions are in the in-app Guide, accessible from the About tab.
- Install Metrics from the App Store or Google Play. Analyser and Viewer run in any browser at boatrun.au — nothing to install.
- Mount the phone facing the stern (the back of the boat), held firmly in line with the hull. A loose or angled mount is the most common cause of poor stroke data.
- Sit still in the boat while the 8-second calibration runs. This sets the tilt reference for the session.
- Allow Location (While Using the App, with Precise Location on) and Motion & Fitness when prompted. Metrics can't record speed or stroke data without them.
- For heart rate, allow Bluetooth and pair your strap from Settings inside the app.
Common issues
- Recording won't start — the Start button stays disabled until the 8-second calibration finishes. Keep the boat still until it clears.
- Stroke curve looks wrong or flat — check the phone is facing the stern and the mount isn't flexing. Re-run calibration if the phone was moved after the session started.
- Heart rate drops out — wet the strap contacts, keep the phone within a couple of metres, and make sure the strap isn't already connected to a watch or another app.
- Screen sleeps mid-session — Metrics keeps the screen awake while recording. If it still sleeps, check Low Power Mode and any battery optimisation settings for the app (Android).
- Missing session after recording — sessions save to the phone first, then back up to your own Google Drive if you've signed in. Check the Sessions list before assuming it's lost.
- Strava upload not showing up — check Strava is still connected in Settings; you may need to reconnect if the authorisation has expired.
- Live squad view not updating — confirm everyone is using the same squad code, and that each device has a working internet connection. Squad sync needs mobile data on the water.
- Subscription not recognised — tap Restore Purchases in Settings, and make sure you're signed in with the same Apple or Google account used to subscribe.
Subscriptions
- New users get a 1-month free trial of all features. After that the app stays usable on a free tier — there's no hard paywall.
- Basic (free) gives you live pace, split, stroke rate, distance, distance per stroke, heart rate, GPS track, Drive sync, and full single-session analysis in the Web Analyser. Recording is capped at 20 minutes per session, with a warning 2 minutes before the end.
- Pro unlocks unlimited session length, the full metric set, the live stroke acceleration curve and template overlays on the water and the erg, custom workouts, squad erg racing, Strava sync, and in the Analyser: multi-session comparison, video overlay, opening a whole squad at once, and building, editing and drawing stroke templates — including on the video overlay.
- Coach includes Pro and adds squad code creation and QR sharing, the live squad map and rower tiles, tap-to-open rower detail with live stroke curve, REQUEST CURVE on demand, LAP — ALL BOATS, creating and pushing workouts to a squad, setting up erg races with a synchronised start and live leaderboard, pushing a stroke template out to the squad mid-session, in-app video tagged to a rower, squad session collation and export, and password-protected squad codes. Rowers join free — one Coach subscription covers the squad.
- Raw data export (JSON, CSV, TCX, FIT) is always free, on any tier.
- Manage or cancel your subscription in your Apple or Google account settings, not in the app.
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